Level 2 Resolution Specialist by day, Web Hosting Guru by night. My day job has me supporting the most trusted Remote Monitoring and Management (RMM) tool for Managed Service Providers. My other job has me doing everything from uploading files to a server to customizing a client’s hosted PBX. With over 20 years experience in network and server support, I have seen almost everything (including grilled cheese in the VCR and cookies in the CD-ROM).
